How Public Health Professionals Help Improve Patient-Centered Care

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Patient wellbeing is a vital part of patient-focused care. We can tie it to the healthcare outcomes and patient experience. In any case, too frequently, public healthcare professionals see patient security, safety, and patient-focused care as three distinct issues. Clinicians see patient safety as a piece of their care procedures and rarely join it into their healthcare experience. Furthermore, clinicians frequently avoid patients that don’t come under their safety protocols, despite proof that they can uphold and follow them. Appropriately engaging these patients, driving satisfaction, and hearing them out are basics to supporting improved patient-centered care. Furthermore, clinicians should ensure patients and their guardians know about their type of care and help keep clinical mistakes from escaping anyone’s notice.

PCC (Patient-centered care) is a principal determinant of quality care. Research and reports show that PCC is a multi-dimensional idea, and associations that give proper PCC report better administrative and patient care results. However, there is little knowledge about the overall significance of PCC measurements. This article aims to share the general importance of PCC and how public health professionals improve it. Some of these ways of improvement are listed down below.


Creating a high-quality patient experience is more than satisfying the patient. Guaranteeing patient security, safety and that he/she doesn’t encounter unpreventable problems are equally crucial to the patient’s healthcare experience. When we talk about patient experience, it’s not about the quality; but rather how effective and efficient healthcare is given to patients. Public healthcare professionals should provide patient-centered and considerate healthcare to guarantee a positive patient experience. For instance, public healthcare nurses rush to emergency call signals to address patient’s needs and requirements.

They remain mindful of medical conventions and protocols, another vital aspect of high-quality patient care. Patients face several issues during their admittance. At times, these issues fluctuate by every medical procedure and diagnosis. Public healthcare professionals guarantee that both patient security and patient experience are the primary concern. After all, Patients can’t have robust public healthcare without protection. To know more about patient-centered care, consider enrolling in online masters in public health degree program. It will provide you sound knowledge on how to improve patient care and healthcare facilities overall.


Developing appointment schedules and protocols is vital for guaranteeing patients get timely care conveniently. When patients can’t gain access to the required treatments or therapy, they may get more ill waiting for their appointment. Public healthcare professionals such as facility administrators execute high-quality appointment planning protocols that keep waiting times to a minimum.

They ensure that their healthcare providers are seeing patients timely. When any individual calls to get an appointment, these public healthcare administrators guarantee they do not leave everything to the last moment. When patients face considerable delays, it not only puts their health in danger but can also ruin the hospital’s reputation. For instance, if a patient seeks medical care from a hospital but doesn’t get timely treatment and his/her situation worsens, the hospital will lose its credibility. These professionals ensure that never happens, and all patients get an appointment, focusing on and improving patient-centered care.


Guaranteeing a healthcare facility’s neatness is a well-known technique for avoiding patient safety concerns. Public healthcare administrators ensure all territories in the general hospital or clinic are clean to shield patients from HACs (hospital-acquired conditions) or other transferable diseases. Although HACs have gone down as of late, they still present a critical medical issue. In 2011, the latest year for which the CDC distributed measurements, HACs caused almost 75,000 patients their lives, highlighting the requirement for an increase in improvement efforts.

However, focusing on the healthcare facility environment goes past neatness. As per a report from the American Hospital Association, public healthcare administrators and caregivers ought to encourage calm hours. Additionally, they need to be mindful of call lights to guarantee patients get the required rest, which is fundamental for recovery. These administrators and caregivers implement times for waking patients for different treatments and procedures. Furthermore, they are mindful of not upsetting the recuperation period to perform lab tests that caregivers can conduct in the future.


Encouraging patient access to healthcare data and clinical notes is a powerful technique for reducing clinical record misinterpretation. When patients can view their EHR information, they appreciate visibility and access to their treatment plans. In a new OpenNotes study, specialists found that patient access to clinician notes helps improve patient security and safety.

For this to happen, public healthcare professionals keep everything open and in front of the patient’s eyes. They provide access to the EHR system to patients admitted to a specific public hospital or clinic at a particular time. It allows the patients to provide a medical background or history of medical issues to any other caregiver they might visit soon. It enables them to receive treatments that are accurate and effective.


Contrary to popular belief, the public healthcare system is not dwindling or facing unresolvable issues. Public health professionals make strides every day and work day and night to ensure that everyone gets the best healthcare possible at every healthcare facility. They might not be comparable to private ones, but they are getting there gradually. Consider these roles as crucial to improving patient-centered care and simultaneously enhancing the community’s wellbeing.

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