The Relationship Between Understanding Patient Experience and Improvement of Healthcare Services

Improving healthcare services involves learning from patient perspective. In fact, studies show that some groups of patients rate hospitals higher than others. Surgical patients give higher ratings, for example, while chronic medical patients rate hospitals lower. Different types of patients have different experiences. For example, a patient with a broken leg may not care about how the provider treats him or her. By gathering data on the experiences of patients, we can improve our services and reduce the number of unnecessary hospital visits. You can definitely look into this link – or more details and practical insights about healthcare technology. 

Improve communication skills

Effective communication is critical for healthcare organizations. 80% of healthcare quality experts believe that better communication leads to better patient experience. Lack of communication among health professionals can create a negative work environment and result in inferior care for patients. 

Here are five ways to improve healthcare communication within your organization:

  • Show respect and be understanding: The Golden Rule guides us to treat others with respect and honesty. This rule applies to communication with patients as well as between health care providers. 
  • Negative communication style makes listeners shut down. Always keep in mind that patients expect positive interactions from their healthcare providers. 
  • When you communicate with them in a friendly and professional way, they will feel more comfortable discussing their concerns with you. L
  • istening to their concerns and addressing them appropriately will reduce miscommunication and medical errors. 
  • If you’re unsure of how to best communicate with a patient, ask for their input.

Increase team-based capital

In order to improve healthcare services, there are many factors that contribute to effective teamwork. One factor is symbolic capital. Symbolic capital refers to an individual’s reputation, prestige, and honour. Teams can mobilise this capital to improve their service and outcomes. For example, a team redesigning the discharge process actively sought symbolic capital associated with medical prestige. A medical registrar on the team served as its core member, providing an impetus to the project.

In addition, studies have investigated the determinants of the performance of medical teams and OHCs. In previous research, scholars have tested various combinations of capital and their impact on team outcomes. For example, the clinical title of the leader influences the decisional capital of the team. High-status physicians were more likely to provide healthcare services on OHCs than lower-status doctors. In addition, high-status physicians selected team members of similar characteristics.


Improve communication with patients

As an in-home healthcare provider, you know that communication skills are crucial in building rapport with patients and soliciting vital health information from them. When working with patients, communication is an essential tool for providing quality care, collaborating with the care team, and engaging the public. Yet with a busy clinical workday, communication may get lost in the shuffle. When patients feel that their provider is cold and distant, their trust is damaged.

 Here are some tips to improve your communication skills

  • When communicating with patients, make sure you listen carefully and do not interrupt your patients. 
  • Try to understand what your patients are saying, and don’t interrupt or yell at them. This can prevent miscommunication and reduce medical errors. Avoid interrupting the patient; allow them to finish explaining, but politely interrupt them if they start speaking about something that you don’t understand. Try to use simple language and avoid unnecessary technical language to prevent patients from feeling rushed.

Improve communication with caregivers

Effective communication with caregivers can help improve the patient experience and reduce readmissions, which can affect hospital quality ratings and reputation. Caregivers are also important to the patient experience, but many providers find it difficult to connect with them. A number of logistical and time issues can inhibit communication, as well. The benefits of effective communication for patients and acaregivers are far-reaching. Read on to learn more about improving communication with caregivers.

Poor communication can increase the risk of medical errors, especially during shift changes. Lack of understanding can result in incorrect medication or treatment, or delayed diagnostic tests or treatments. These can all adversely affect patient outcomes. Improving communication with caregivers is essential for effective patient care and long-term loyalty. Hospitals must learn new ways to better communicate with caregivers. In this article, we’ll explore some of the most effective approaches to improving communication with caregivers.

Improve measurement of patient experience

There is a need to better measure the patient experience, since it has a direct impact on the quality of care. Physicians and other providers can no longer opt out of incentives because their performance is not directly linked to the patient’s satisfaction. Incentives based on patient experience scores are also a growing trend in hospitals and health systems. However, implementing incentives based on these measures could prove risky. More research is needed to determine their validity, as they can lead to unintended consequences.

Despite the challenges in measuring the patient experience, this goal remains a vitally important one. According to Susan Edgman-Levitan, executive director of the John D. Stoeckle Center for Primary Care Innovation at Yale University and a co-principal investigator for the CAHPS study, “Patient experience is a worthwhile goal on its own. It is associated with several key health care processes, such as improved patient safety practices, and it can result in a lower utilization of health care services.”

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